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Customer Quality Engineer III in Washington Township, MI at ZF

Date Posted: 2/12/2019

Job Snapshot

Job Description

ZF global Occupant Safety Systems (OSS) business develops technical solutions for passive safety systems: Seat Belt Systems (SBS), Steering Wheel Systems (SWS) and Inflatable Restraint Systems (IRS). With more than 25,000 employees around the world, OSS plays a strong role in ZF's success. ZF is seeking a Customer Quality Engineer for Occupant Safety Systems.

Are you up for the challenge? Apply Today!

Job Description:

  • Maintain constant communication with ZF Tech Reps. In field to obtain real-time “Voice of the Customer” feedback.
  • Provide onsite location customer technical support for issues pertaining to fit, finish or operating performance of Seat Belt; Airbag; and Steering Wheel Systems.
  • Assist with customer quality initial reject responses as well as third party containment activities.
  • Support problem solving activity (8-D) deliverables between assembly plants and engineering center.
  • Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers.
  • Communicate with top management with key information pertaining to customer production interruptions / yard holds / walk-backs /quality campaigns.
  • Negotiate with customers for the reduction or elimination of Parts-Per-Million data / Non-conformance tickets / excessive containment activities.
  • Conduct onsite ZF plant internal quality systems / line walk audits prior to initial launch and SOP for new programs.
  • Assist with the development of APQP documents / processes using “voice of the customer” feedback from quality concerns.
  • Provide “Technical Quality Expertise” for CV, DV, PV, product & process development.
  • Travel required approximately 10 -20% within North America and Mexico.
  • Proficient in desktop software such as Word, Power Point, Excel.
  • ASQ certifications (preferred).

Minimum Requirements:
  • Experience required is minimum 5 years for Senior level and 8 years for Principal level.
  • Proficient in the development, interpretation, and use of APQP tools & practices.
  • Proficient in the development, interpretation, and use of GD&T tools & practices.
  • Ability to diagnose and root-cause technical and process issues.
  • Ability to understand & communicate technical Quality / Manufacturing techniques and principals.

Minimum Educational Requirements:
  • Bachelor’s Degree in Engineering or equivalent


Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
34733BR

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