This site uses cookies. To find out more, see our Cookies Policy

eCustomer Collaboration Specialist in Shanghai at ZF

Date Posted: 3/11/2019

Job Snapshot

Job Description


Key Responsibilities

-Implementation of ZF Group Directive for Portalmanagement in Asia.

-Daily user support as Helpdesk China on customer portals, request process via emails, phone calls and tickets.

-Daily processing of the access requests and inquiries within an internal system, in a timely, results oriented manner.

-Coordination with the users from different ZF-divisions and system supports on customer side.

-Daily process of global Helpdesk-mailbox.

-Support on the customer portal Initialization process and documentations.

-Realization of Portal Audits, ZF master data audits and so on.

-Data clean of Customer Master Data in SAP MDM and OneCB.

-Research about legal hierarchies of ZF customers on Automotive Industry.

-Assist in other tasks assigned by the superiors.



-Bachelor degree or above.

-About 2 years of relevant working experience.

-Good English skills both on oral speaking and on writing.

-Good understanding of process and systems.Logic thinking, detailed oriented, patience with mass data.

Contact Information

Vicky Zhang,

Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.