Senior Account Manager - GM Braking in Livonia, MI at ZF

Date Posted: 2/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    Livonia, MI
  • Experience:
    Not Specified
  • Date Posted:
  • Req ID:

Job Description

Company Overview:

In 2015, TRW Automotive was acquired by global automobile supplier ZF Friedrichshafen AG. ZF TRW is now a division of the parent company, with headquarters in Livonia, Michigan.

ZF TRW is a primary developer and producer of active and passive safety systems and serves all major vehicle manufacturers worldwide with an established footprint that includes facilities in more than 20 countries. It maintains 22 technical centers and 13 test tracks in vital markets around the world.

The world of automotive safety is rapidly changing as the convergence of active and passive safety systems become the foundation for automated driving functions. ZF TRW is already providing many driver assist and semi-automated functions today, such as adaptive cruise control, lane keeping assist, blind spot detection, lane change assist, emergency steering assist, and emergency brake assist and collision mitigating. To follow ZF TRW on its automated driving journey, visit its AutoSafety blog at .

Job Description:

Manage assigned customer accounts to ensure customer satisfaction in the area of product, price, quality, service, and technology. Under limited supervision and instruction, acts as the main liaison and negotiator with the customer and internal team members.

Job Duties/Responsibilities:

  • Oversee or act as the project manager to overall customer satisfaction
  • Lead and motivate internal team members from other departments, indirect reports, and direct reports.
  • Maintain customer contact lists.
  • Understands assigned customers (processes/procedures, contacts – purchasing, engineering, marketing, quality, customer’s products and trends, etc.).
  • Forecast existing business and develop plans to identify/pursue new business, and implement those plans (Customer Strategies and Action Plans).
  • Identify new business opportunities, obtain RFQ’s, lead RFQ process, deliver RFQ response, follow-up with customers, and communicate status of new opportunity within TRW.
  • Aware of customer satisfaction metrics and issues (TRW’s supplier scores, PPM’s, Rejects, Delivery Problems, and etc.).
  • Ensure all engineering changes made to products are correctly priced and submitted to the customer on a timely basis by utilizing the internal systems and procedures in place for communicating changes
  • Meet with customers on a regular basis to review pricing and design changes submitted to ensure customer confirmation/approval of pricing.
  • Manage other areas of the account such as payments or follow-up on past due receivables. Negotiate with the customer as needed to resolve any open financial issues (could be freight, packaging, returned shipments for non-conforming goods). This negotiation should be subject to limited input from direct supervisor.
  • Communicates frequently with engineering, sales, cost estimators, customers, and managers to ensure current status relative to pricing, design, program issues, part issues, contract terms and conditions, and all other customer issues.
Required Qualifications:

  • Bachelors Degree in Business Administration or Related
  • 4-6 years of experience in related field
  • Experience with Chassis type products preferred (i.e. brakes, steering, axle, etc.)
  • Knowledge of Ford preferred
Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran ~cb~

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