Customer Quality Manager,AP in Shanghai at ZF

发布日期: 10/3/2018


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Be responsible to drive customer focused quality performance improvement from standpoint of metrics and perception.

Improve Quality and relationship as perceived by the customer, anticipate and resolve issues.
  • Lead quality interface to customer
  • Be an expert on customer expectations, requirements and metrics
  • Key support to and active partner with Global Account Director; bridge interface into ZF TRW Operations
  • Customer Requirements Management - interface to Business Units and Purchasing (suppliers)
  • Ensure Launch Readiness
  • Issue escalation / effective resolution
  • Ensure ZF TRW site preparation for customer audits / reviews
  • Understand all elements of Customer production system and link to ZF TRW Production System
  • Represent ZF TRW to customer in all functional areas (BU, Engineering etc.)
  • Drive customer scorecard performance to 95% target with 90% on-plan to green recovery for red sites
  • Meet ZF TRW NCT/Million & PPM targets
  • Establish and execute pro-active customer visit / communication schedule
  • Meet ZF TRW launch VOC target, including subjective assessment of ZF TRW performance
  • Communicate customer view of performance internally to ZF TRW and ensure appropriate actions are established, executed and effective (i.e. Monthly customer focus report; Customer strategic assessments etc.)
  • Manage Customer Specific Requirements and where necessary, integration into ZF TRW BPM policies and procedure
Key Competencies:
  • Passionate about customers
  • Excellent communication skills
  • Excellent inter cultural skills
  • Able to interface at top executive levels in customer organization
  • Build and manage global team
  • Cross functional and cross business unit leader
  • High sense of accountability
  • Acts with urgency
  • Creative problem solver
  • Understand basic quality systems and requirements
Must have a Bachelor’s degree, Master’s degree preferred
10+ years automotive experience


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