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eCustomer Collaboration Specialist in Shanghai at ZF

发布日期: 4/11/2019




Key Responsibilities

-Implementation of ZF Group Directive for Portalmanagement in Asia.

-Daily user support as Helpdesk China on customer portals, request process via emails, phone calls and tickets.

-Daily processing of the access requests and inquiries within an internal system, in a timely, results oriented manner.

-Coordination with the users from different ZF-divisions and system supports on customer side.

-Daily process of global Helpdesk-mailbox.

-Support on the customer portal Initialization process and documentations.

-Realization of Portal Audits, ZF master data audits and so on.

-Data clean of Customer Master Data in SAP MDM and OneCB.

-Research about legal hierarchies of ZF customers on Automotive Industry.

-Assist in other tasks assigned by the superiors.



-Bachelor degree or above.

-About 2 years of relevant working experience.

-Good English skills both on oral speaking and on writing.

-Good understanding of process and systems.Logic thinking, detailed oriented, patience with mass data.

Contact Information

Vicky Zhang,


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